About Jigsaw Tax & Advisory | Meet Our Experts

Taking the puzzle out of taxation

At Jigsaw, we’re here to help you make confident decisions, grow your business, and stay in control—without the jargon or stress. We’re passionate about simplifying the complex and bringing clarity to your business journey.

More Than Numbers. We’re Your Business Partners.

Real Relationships: We take the time to understand your business—and the people behind it.
Expert Guidance: Years of experience across tax, bookkeeping, and business advisory.
Straight Talk, No Fluff: Clear advice, honest answers, and no unnecessary complexity.
Grounded Values: Community-focused, integrity-led, and committed to your success.
Jigsaw Tax and Advisory is a trusted CPA firm established in 2008, with locations in Goulburn, and Norwest Sydney.

Our History

The year was 2008, and Jo McCauley had just taken a leap of faith. A newly divorced single mum with a love for business and accounting, she made the bold decision to buy an accounting practice in Goulburn—two hours away from her home in Sydney.

It wasn’t the easiest path, but it was the right one. With a head for numbers and a heart for helping people, Jo poured everything into building a business that was about more than just tax returns and compliance.

Fast forward to today, Jo is now a Goulburn local, and Jigsaw has grown into a thriving firm with locations in Goulburn, and Norwest Sydney. Offering expert services in taxation, bookkeeping, and business advisory.

2008

Jigsaw Accounting was founded by Joanne McCauley after acquiring an existing practice in Goulburn, NSW.

2010

The Goulburn office moved into larger premises into a historic main street building on Auburn Street, marking a period of steady growth.

2014

A second office was opened in Winston Hills to support our growing Sydney-based clients.

2017

The Winston Hills office expanded into larger premises to better serve our clients.

2020

Jo launched a podcast under the name Tradie Wags, aimed at supporting small and family-run businesses.

2020

Opal Plan Management was established, providing NDIS participants with independent, reliable plan management services.

2020

The podcast was rebranded as The Accidental Bookkeeper, continuing its mission to make business and finance topics accessible and relatable.

2021

After 7 years at Winston Hills, Jigsaw moved to new premises in Norwest.

2022

The Accidental Bookkeeper bookkeeping service officially launched, providing practical, down-to-earth support for small business owners.

2022

The podcast was rebranded as The Accidental Bookkeeper, continuing its mission to make business and finance topics accessible and relatable.

2022

Evaluate Your Business launched offering tailored advisory services for business owners, including planning, consulting, personal coaching and accountability programs.

Meet Our Team

We go beyond tax compliance and strive to be your strategic partner.

With a wealth of experience, our dedicated team can provide you with a comprehensive range of financial services, tailored to your unique situation. Want to work with a team that cares about your success as much as you do?

View Our Team

Joanne McCauley

FOUNDER

Martin Lowe

CEO

Deanne Baronoff

ACCOUNTANT

Jade Rawson

PRODUCTION MANAGER

Desiree Joy Cabatay

EXECUTIVE ASSISTANT TO JOANNE MCCAULEY AND MARTIN LOWE

Rhodalyn Bañez

Accountant

Rae Allen

SNR CLIENT CONCIERGE

Melissa Westhoff

Accountant

Charley Craig

CUSTOMER EXPERIENCE COORDINATOR

Letitia Gay

Client Concierge & Administration Assistant

Julie Hopkins

Bookkeeper

Our Values

Community

Contributing to community

Excellence

Providing quality work for quality clients

Integrity

Operating with integrity, authenticity. and respect

Growth

Fostering growth and creativity

Trust

Having / building trust in one another

Our Vision

A place where people come to foster their business creativity, challenge themselves to strive for greatness and lead their best lives. This is equally as important for the team as it is for our clients.

Awards

At Jigsaw, we’re proud to be recognised for doing what we love—supporting our clients, our community, and our team.

We’re honoured to have received recognition for our commitment to excellence, innovation, and creating a workplace where people thrive.

2025 Awarded: Xero Platinum Partner
2022 Winner: Employer of Choice – Goulburn Business Excellence Awards
2022 Finalist: Excellence in Innovation – Goulburn Business Excellence Awards
2019 Winner: Employer of Choice – Goulburn Business Excellence Awards
2019 Finalist: Business Leader (Jo McCauley) – Goulburn Business Excellence Awards

What Our Clients Say

I have been working with Jo and the Jigsaw team for over 10 years now on both a personal and business level, and could not be happier with the service they provide. Their support and knowledge has been invaluable to our business being the success that it is. They are quick to respond, professional, friendly and very good at what they do. Jo has a wealth of knowledge and has been an exceptional help to me; nothing is ever a problem. I look forward to working with Jo and the team for many years to come.

NICOLE DORAHY

SKU LOGISTICS

We work closely with specialised associates who enhance and support the delivery of our bookkeeping, payroll, and human resources services tailored for clubs and hotels. Jo and her team have been one of our most trusted partners for over 20 years, providing expert financial accounting support, working seamlessly alongside us to ensure smooth operations.

SUZANNE LUNN

METRO SOLUTIONS

We are thankful for their time with managing our tax and appreciate all they do for our family business. We are very happy clients.

AIMEE GONZALEZ

ARG BUILDING SERVICES

Early on, we felt we needed a CFO, and Joanne stepped in with fortnightly sessions that guided us through major financial decisions with care and clarity. I consider her an essential part of our team, and her input has been invaluable.

FLEUR SHARPE

DI-VETELACT

Not only did Jigsaw get on top of our complex tax work quicker than expected, the quality of advice, professional approach and the way all staff correspond is nothing short of brilliant.

SHANE BURGESS

Let Jigsaw take the puzzle out of your tax needs.

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